Refund policy

Welcome to Anî Junction. We strive to provide premium-quality anime merchandise and excellent customer service. Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product is damaged during delivery.

  • You receive the wrong product.

  • The product has a manufacturing defect.

To be eligible for a return:

  • You must contact us within 5 days of receiving your order.

  • A continuous unboxing video from opening the sealed package until the product is fully inspected is mandatory.

  • Clear photos of the product and packaging may also be requested.

  • The product must be unused and returned with its original packaging, accessories, tags, and invoice.

2. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Change of mind.

  • Incorrect size, colour, or product selected by the customer.

  • Minor colour differences due to screen settings.

  • Products damaged due to misuse, improper handling, or negligence.

  • Products without original packaging.

  • Return requests made after 5 days of delivery.

  • Sale, clearance, gift cards, mystery boxes, or limited-edition items unless they arrive damaged or defective.

3. How to Request a Return

Email us with:

  • Order Number

  • Customer Name

  • Reason for Return

  • Complete Unboxing Video

  • Photos (if requested)

Our team will review your request within 2 to 5 business days.

4. Refund Policy

If your return is approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 7 to 10 business days after approval.

  • The time required for the amount to appear in your account depends on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer or UPI.

5. Exchange Policy

Exchanges are available only if:

  • The wrong product was delivered.

  • The product has a manufacturing defect.

  • The product was damaged during shipping.

6. Order Cancellation

Orders can be cancelled only before they are shipped.

Once shipped, orders cannot be cancelled.

7. Shipping Charges

If the return is approved due to our mistake or a damaged/defective product, Anî Junction will bear the return shipping cost.

Original shipping charges are non-refundable unless required by applicable law.

8. Fraud Prevention

Anî Junction reserves the right to reject any return or refund request if:

  • No valid unboxing video is provided.

  • The product has been used or intentionally damaged.

  • False or misleading information is submitted.

  • Returned items are incomplete or altered.

9. Contact Us

Anî Junction

Customer Support

Founder

Co-Founder

  • Phone: +91 7719298954

Please include your Order Number in all communications.

10. Consumer Rights

This Return & Refund Policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019. Nothing in this policy limits or excludes your statutory consumer rights under applicable law.